CEBSummit16

This year’s summit , taking place April 20-22 in Boston, MA, will enable financial institutions to understand what loyalty means in the digital era and how technology helps financial firms earn deep relationships through delivering more personalized, timely, and accessible offers.

Our research reveals that relationships are becoming increasingly fragmented across the financial services industry. Since 2010, customers expanded the number of firms they use by one-third or more. Furthermore, a greater number of those relationships are with nonfinancial institutions.

While technology is a significant driver of this fragmentation, it has also fundamentally changed how customers manage their financial needs and must be at the heart of the solution.

Check out our summit app for more information about our agenda, the event venue, and benefits of attending.