Customer Portal (CP)

★★★★★

(0.00/5)

3.0 ‧ Free ‧ 3 years ago

Download Customer Portal (CP) APK latest version Free for Android

Version	3.0
Update	3 years ago
Size	7.15 MB (7,495,903 bytes)
Developer	Tata Consultancy Services Limited
Category	Apps, Business
Package Name	com.tcs.cep
OS	Android 4.0.x - Ice Cream Sandwich

Customer Portal (CP) APPLICATION description

One stop reporting app for tracking of all daily business metrics and reports.

CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.

Key Features/benefits
• Charts for Volume Trending and SLA trending and productivity
• Engagement management - Issue management, MOM, escalations, customer feedback
• Team charter, roles and responsibilities, training plan and tracker
• Provides role based access at the various engagement levels
• Seamlessly integrates and pulls data from other business applications
• Visibility to real time information, status and health of the engagement
• Business decisions powered through the readily available volume & SLA trending and productivity reports
• Transparent metrics reporting and process management
• Helps improve customer satisfaction due to timely reporting and communication

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