COINS Service

COINS Service provides technicians in the field with the combined knowledge of your back office, and puts it at their fingertips, in their mobile device. MEP contractors open up tremendous opportunities for cost efficiencies and accuracy by equipping their field service technicians with COINS Service.
Amplify field productivity with COINS Service:
• See your daily schedule and receive new calls as they are assigned.
• Remove the need to call back to the office for information on previous visits, maintenance dates, etc., so you can focus fully on the task at hand.
• Record labor, parts, photos, diagnostic readings, and other information as you work. Information recorded by Techs are delivered back to the office including additional work.
• Go over the completed work with the customer at the end of the call by reviewing the service report on your mobile device.
• Get the customer’s signature for immediate signoff and proof of work performed and avoid future invoice disputes.
• Automatically email an electronic copy of the signed service report to the customer.
• In areas with poor connectivity, technicians can still perform their duties by entering visit details, work done and capturing customer signatures.
• Totally eliminate re-keying data in the back office from handwritten service reports. Office personnel immediately have the service call data available for billing review.
• Capture work hours for timesheet purposes without duplicate entry. Technicians can sign for their hours worked each day. When approved by the back office, the hours can be transferred to Payroll.
• Increase sales revenue by recording and tracking additional work opportunities while the technician is on site and obtain customer authorization to proceed or provide a quote.
• Capture data dynamically on configurable mobile forms like Vehicle checks, Risk Assessment, Customer Satisfaction. Additional client forms for Gas Safety (CP12) and Minor Electrical Installation Certificate (MEIWCs).

COINS Service is one of the collaborative field apps in the COINS Construction Cloud cloud-based ERP system. It works with COINS’ industry-leading Service Management module to remotely capture data and make it immediately available to the business.
The outcome; Improve productivity, streamline operations, speed up billing, pursue opportunities for additional work and expand existing customer relationship with COINS Service.