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Consumer Helpline India

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0.3.3Free6 years ago

Download Consumer Helpline India APK latest version Free for Android

Version 0.3.3
Update
Size 5.82 MB (6,107,196 bytes)
Developer Unicaus
Category Apps, Productivity
Package Name com.consumerhelpline.gov.in
OS 2.3 and up

Consumer Helpline India APPLICATION description

This app uses the resources of the website that has been launched by the Department of Consumer Affairs to create awareness,advise and redress consumer grievances and act as a central registry for lodging consumer complaints. Though all efforts will be made to address these complaints, all complaints may not be fully or satisfactorily resolved.

The portal is an alternate dispute redressal mechanism. In case, the consumer is not satisfied, he/she can approach the appropriate Consumer Commission/Fora.

The Department of Consumer Affairs has launched the portal as an integrated Grievance Redress Mechanism (INGRAM) for bringing all Stakeholders such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform. The portal will also help in creating awareness among consumers to protect their rights and inform them of their responsibilities. Consumers can register online their grievances through the portal.

Any aggrieved consumer can register his / her grievance by either calling the toll free number 1800-11-4000 and talk to an agent or register himself once in the portal, get an userid and password and lodge his grievance himself attaching necessary documents, if any.

Step 1. A one time registration is required for lodging a complaint. For registration go to the web portal http://gama.gov.in http://consumerhelpline.gov.in and click on the login link and then singup giving details required, verify through your email. The User id and password are created.

Step2. Using this user id and password, enter into the portal and fill in require details of complaint attaching necessary documents (if available).

A user manual is available online in the link : Consumer Manual

Step by step guidance is available in this link with diagrams.

Any grievance received either through online registration or call center is entered in the portal and a unique docket number is generated and given.

Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case maybe, for speedy redress. Action taken is updated on real time basis by the concerned agency.

As a follow up action, these agencies are reminded at stipulated interval.

Disclaimer: This application is not officially approved by DOCA, this has been developed individually with the available informations openly on various websites. Most of the links will take you to http://consumerhelpline.gov.in which is the official website of DOCA. It is meant for great productivity and to help helpless consumers as a guide to use the websirte. App can be taken down immediately if reported.
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Consumer Helpline India screen 1 Consumer Helpline India screen 2 Consumer Helpline India screen 3 Consumer Helpline India screen 4 Consumer Helpline India screen 5 Consumer Helpline India screen 6 Consumer Helpline India screen 7

Old versions

Version Size Update
⇢ 0.3.3 (1 variants) ↓ 5.82 MB ◴ 6 years ago
⇢ 0.3.1 (1 variants) ↓ 5.40 MB ◴ 6 years ago