Customer Relationship Management - CRM

✴Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.✴

►CRM systems are designed to compile information on customers across different channels - or points of contact between the customer and the company - which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. ✦

►CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.✦

【Topics Covered in this App are Listed Below】

⇢ CRM - Overview

⇢ Ingredients of CRM

⇢ Objectives of CRM

⇢ History of CRM

⇢ Types

⇢ Customer Relationships

⇢ 21st Century Customers

⇢ Building Value for Customers

⇢ Managing the Customers

⇢ Implementing CRM Projects

⇢ Customer Related Databases

⇢ Sales Force Automation (SFA)

⇢ Marketing Automation

⇢ Service Automation

⇢ Emerging Trends

⇢ An Overview of Relationship Management and Why it is Important for Corporates