e-nable Your Field Service

e-nable Your Field Service (eYFS) is a cloud based, fully featured mobile field service system developed for field service and remote workforces. eYFS’ skills and location based workflow links your customer to the right staff with the right skills automatically and provides management with an automatic escalation and notification when things don’t go according to plan.

eYFS allows field service organisations to deliver better service to your customers by using the latest in cloud software and smartphone apps. By removing the reliance on paper based processes or the game of ‘telephone tag’ with your field staff, organisations can control costs whilst reducing staff turnover and facilitating prompt payment on completion of the job. The system connects office staff to their field service colleagues using their Android tablet or phone.

eYFS is cloud-based, so does not require the expense of purchasing dedicated servers to run your business. Flexible monthly pricing options cater for a range of business sizes starting from up to 10 users and beyond meaning even smaller companies can deliver service like the big end of town. Jobs can be scheduled in a variety of ways. Management reporting is fully customisable to your business, and includes a handy job status dashboard that provides a view of individual job status in real-time.

Key Features:
Customer Relationship Management - comprehensive customer information is available to allow office and field staff access to detailed information on the customer such as contact details, sales & service histories and warranty information.

Map integration - Spatial integration is standard in e-nable allowing real-time visibility of field staff location allowing for optimised job allocation, and navigation to a job using your preferred navigation application.

Scheduling - e-nable’s scheduling features allow for optimised scheduling of resources for the job. Schedule based on job duration, technician availability, location, technician skills & qualifications and permitted time windows.

Business Intelligence - in e-nable every task or activity can be tracked and real-time KPI’s are available to help you manage your business by exception.

"The system lets us view and monitor every single call that comes through to our business, and allocate that work order effortlessly via our franchisees’ own mobile phones. We can re-allocate any rejected work orders immediately, which ensures that we’re always able to respond quickly to our customers’ needs." (Jol Keeble, Founder of United Home Services)