FlockListen

Flock Listen

All your conversations are recorded by our system. You’re able to see all this data and process it to gain invaluable insight into your business.
From providing the basics like metrics on usage, we’re able to run Natural Language Processors on the content to determine hidden sentiment in chat. We’re also able to determine location of incoming chat using a semi proprietary method.

In essence, you can really hear what your customer has to say using some cutting edge AI and machine learning. Why wouldn’t you?


FlockListen features include:

- Location detection: Know where your users are from.
- Individual Analytics: Generates reports based on conversations with all
your customers. For instance, how many messages
come in per day, or what time of the day they message
the most
- Group Analytics: Generates reports specific to the groups you create.
- NLP Sentiment Analysis