ITIL Full Exam Review Lite

This app contains over 3130 study notes and exam questions with detailed explanation.

This application offer you the following chapters:

1. Foundations of ITIL 2011 (1)
2. Foundations of ITIL 2011 (2)
3. Service Strategy 1
4. Service Strategy 2
5. Service Design 1
6. Service Design 2
7. Service Transition 1
8. Service Transition 2
9. Service Transition 3
10. Service Operation
11. Continual service Improvement
12. Managing across the life cycle
13. ITIL V3 Fundamentals Review 1
14. ITIL V3 Fundamentals Review 2
15. Service Offering & Agents
16. ITIL 2011 Exam Review 1
17. ITIL 2011 Exam Review 2
18. Exam Last night Review
19. ITIL Exam Hardest Quiz
20. ITIL Glossary & Terminology F-Z
21. ITIL Glossary & Terminology A-E
22. ITIL Main Abbreviations

Main Features:
- +3100 exam terms and concepts
- 5 study modes
- Shareable content
- Exam oriented
- Settings: with flexibility to change font size & background control
-Less preparation & revision time
- Better understanding & smooth memorization
- Higher score in the exam

ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

Since July 2013, ITIL has been owned by AXELOS Ltd, a joint venture between HM Cabinet Office and Capita Plc. AXELOS licenses organisations to use the ITIL intellectual property, accredits licensed Examination Institutes, and manages updates to the framework.

Changes and characteristics of the 2011 edition of ITIL

A summary of changes has been published by HM Government. In line with the 2007 edition, the 2011 edition consists of five core publications - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.

Twenty-six processes are listed in ITIL 2011 edition and described below,
ITIL 2007 has five volumes, published in May 2007, and updated in July 2011 as ITIL 2011 for consistency:

The Five Volumes :

ITIL Service Strategy: understands organizational objectives and customer needs.
ITIL Service Design: turns the service strategy into a plan for delivering the business objectives.
ITIL Service Transition: develops and improves capabilities for introducing new services into supported environments.
ITIL Service Operation: manages services in supported environments.
ITIL Continual Service Improvement: achieves services incremental and large-scale improvements.

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