myServiceApp

To ensure quick access to IT service requests information, Atos offers myServiceApp - mobile app solution for IT end users. It supports critical functions such as end-to-end IT ticket management, continuous status update for high priority business services as well as access to asset information. myServiceApp also provides prompt notification for status request updates, SLA breach as well as unplanned system downtime. It has feature such as asset barcode scanning and reconciliation which keeps IT inventory up-to-date with latest information. It also has easy navigation steps to expedite request creation as well as updation, escalation management and feedback capturing as needed.