Studio Pietrasanta

Studio Pietrasanta is an innovative mobile and web-based application designed especially for the convenient maintenance of residential and commercial facilities. It allows customer to easily generate ticket regarding their infrastructural problems and send to concerned authorities, get it resolved and track ticket via application.

Studio Pietrasanta allows users to create a ticket and send it for resolution to supplier connected to their company. The tickets are distributed and all service provider linked with company and upon acceptance, a service provider can start work on related task and resolve the issue.
Why Studio Pietrasanta?
• Keep track of conversations
Prioritize, categorize and assign tickets so you never lose track of them.
• Resolve issues together
Work together as teams to quickly and efficiently solve customer problems.
• Support across channels
Unify and manage all support-related communications from multiple channels on a single platform.
• Increase your team’s productivity
Leverage Studio Pietrasanta built-in capabilities to automate repetitive tasks.
• Help customers get in touch
Allow customer to report their issues with utmost convenience.
• Measure and improve efficiency
Identify problems, plan based on metrics and improve Studio Pietrasanta performance.
• Complete customization capabilities
Customize your workflows, customer portal, agent roles and more to make the Studio Pietrasanta truly yours.
• State of the art data security
Studio Pietrasanta ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform.
Service Provider Mobile Application Features
• User Account
Allows service provider to create/login account with their registered phone number and verify for use.
• Company Selection
If a service provider is registered with more than one company, can select the company to view dashboard and tickets.
• Dashboard
Allows service provider to view overall information of the available in the application.
• Personal Info and Details
Allows service provider to view and edit profile information. It shows registered company, picture or logo and address of the user.
• Search
Service provider can search ticket from their ID or by Title.
• News & Information
Service provider can view latest information and news pushed by the company administrator.
• New Tickets
Allows service providers to view New Tickets published by Company. It shows notifications and number of tickets.
• Reopened Tickets
Allows to view all reopened tickets and their statues based on company decision.
• Ongoing Tickets
Service provider can view all ongoing tickets and send messages and attachments to Suppliers and Company, in case of issue.
• Resolved Tickets
Can view all tickets marked as resolved and pending for decision by Administrator.
• Overdue Tickets
Shows details all tickets exceeding the due dates assigned by Admin.
• Notifications
Service provider can view all the ticket and messages notifications received and view them by tapping on it.
• Message and Files Sharing
Allows service provider to share files and send instant messages and attachments to Company and Suppliers and vice versa.
• Contact Details
Allows service providers to view contact details of the company and suppliers and allows to contact them conveniently.
• User Profile
Service provider can update their contact and other information from the user profile screen. All information is automatically published to the dashboard to update his records.
• Settings
Allows service providers to manage their application conveniently.
• Scheduler
Allows service providers to manage and publish their working timings and schedule conveniently on weekly and daily basis.
• Screen Lock
Service provider can create a screen lock in order to safe guard his tickets and status.
• Support Contacts
Allows service provider to contact all support numbers including company and suppliers.