Valet

AetherPal’s Valet is a leading Mobile Support Management (MSM) solution that enables enterprise mobile users to stay productive and connected by supporting their own devices through self-service, automation, and remote support. This increases user productivity and satisfaction, while lowering enterprise support costs.


Valet includes powerful self service and support capabilities, including:
• Hot Buttons to enable users to quickly fix their own issues, including password reset, without a call to the Service Desk
• Tutorials to enable users answer their own “how to” questions and train themselves on device, configuration, and app workflows, without a call to the Service Desk
• Health Check diagnostics to enable users to quickly assess the health of their device through a series of automated checks, to not only identify hardware, configuration, or network problems, but also embedded intelligence to recommend optimizations, and automatically apply fixes
• Broadcast Notifications to keep users informed of scheduled maintenance, outages, or other service issues through proactive broadcast push notifications from Enterprise IT to avoid unnecessary calls to the Service Desk for explanation and status checks
• Enterprise Support Chat to enable users to easily communicate with IT Support to quick diagnose and resolve issues from a single enterprise support app
• Trouble Ticketing to enable users to easily submit and monitor enterprise trouble tickets from a single enterprise support app
• Remote Support to enable mobile users to share their screen with enterprise IT support to quickly diagnose and resolve issues (Remote Control available for select OEMs, Remote View available on Android 5.0 and later devices)

For further information, watch the video walkthrough: https://youtu.be/_V-vQfCtse0

Contact [email protected] to set up a free trial for your enterprise.